Shipping and Return Policy

We want your experience with us to be smooth, transparent, and hassle-free.
Here is everything you need to know:

Shipping Methods

Tulsa Chain ships orders using trusted carriers like UPS, FedEx, USPS, and LTL freight carriers.
We select the most efficient and cost-effective carrier based on shipment size, weight, and destination.

Available shipping options include:

• Standard Ground
• 3 Day Select
• 2 nd Day Air
• Next Day Air (including NDA Early and NDA Saver)
UPS disclaimer: Until further notice, the guaranteed delivery time for UPS Next Day Air
Saver ® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

Expedited shipping services are available for an additional fee, which prioritizes your order for
faster processing and delivery.

Identify Freight Address

Freight companies identify addresses as residential or business primarily using the USPS
Residential Delivery Indicator (RDI) database, which classifies addresses as commercial or
residential. They also use digital address verification software, zoning data checks, and driver
report for property types. Even if a business runs from a home, it is usually deemed residential.

Free Shipping Policy

Orders totaling $899.00 or more (based on online pricing) qualify for Free Standard Shipping
under the following conditions:
• All LTL freight shipments are required to be delivered to a recognized commercial address within the contiguous United States with a loading dock and/or suitable equipment to facilitate unloading.
• Small package shipments via UPS or FedEx will reflect actual shipping charges.
• Certain exclusions apply, including but not limited to over-length and extreme-length items.

For additional information, please contact Customer Service at 866-392-2829.

Commercial Freight Deliveries – Residential Addresses

Tulsa Chain does not assess handling fees; however, freight carriers may apply additional assessorial charges.
Commercial locations may be classified as limited access at the LTL carrier’s discretion,
which may result in additional fees. Limited access usually means the driver has difficulty
getting in or out—examples include places like construction sites, schools, churches, military
bases, or locations with restricted entry.

Freight shipments will not be delivered to residential addresses or residential-designated areas
without additional fees.

Residential addresses include, but are not limited to:

• Private residences (including home-based businesses)
• Apartments
• Farms
• Churches
• Marina’s
• Schools and daycares
• Camps
• Amusement Parks
• Government, City or Municipality
• Construction/Utility Site
• Storage facilities
• Any location not formally recognized by the LTL carrier as a commercial business address

This classification applies to the entire property.

Alternative Delivery Options
• Orders may be held at the carrier’s local terminal for customer pickup.
• Storage fees may apply if the order is not collected within 48 hours.
• A $60 surcharge applies to scheduled or call-ahead delivery appointments.
• Freight charges for products shipped directly from a manufacturer will be evaluated on a case-by-case basis.

Additional terms and conditions may apply to freight collect shipments, export orders, hazardous
materials, special handling requirements, or shipments outside the contiguous United States.
Title to goods and risk of loss transfer to the customer upon tender of shipment to the carrier.

Returns Policy

Tulsa Chain is committed to customer satisfaction. If your purchase does not meet expectations,
please contact our sales department for assistance prior to initiating a return.

General Return Terms

• All returns require prior authorization.
• An RGA (Returned Goods Authorization) number must be issued before merchandise is returned.
• Returns submitted without an RGA number will not be accepted.
• Merchandise must be received within 30 days of the original purchase date.
• Products must be unused, in saleable condition, and in original packaging with all tags intact.
• Custom-manufactured items are non-returnable.
• Products that have been modified in any manner are not eligible for return.

A 25% restocking fee applies to all approved returns unless otherwise authorized in writing by Tulsa Chain.

Customers are responsible for:

• All return shipping costs
• Adequate packaging to prevent damage in transit
• Any original outbound shipping charges (non-refundable)

Tulsa Chain is not responsible for damage incurred during return shipment.

Approved refunds or credits will be issued to the original form of payment used at the time of purchase.

To request return authorization, please contact:
Phone: 866-392-2829
Email: [email protected]

Lost, Shortage, or Damage Claims

Claims for lost, missing, or damaged merchandise must be reported within seven (7) business
days of delivery. Claims reported after this period will be the responsibility of the customer.

Our team is here to assist you with any questions about shipping, returns, or your order. We
appreciate your business and are committed to providing reliable service every step of the way!